We are here to help with special assistance if you have a hearing, vision, cognitive or development disability.
We are happy to assist you with your reservations and also when you arrive at the airport to check-in for your flight as well as to board the aircraft, reaching your connecting flight, disembarking at the airport of point of arrival.
In case you make your request for reservations and/or for special assistance in person or by phone, you are not required to complete and submit below form, provided you still deems it necessary.
Customers who need personal or continuous care or who are unable to follow safety instructions must be accompanied during travel.
Please fill in the special assistance required form below.
View here the "Airline Passengers with Dissability Bill of Rights" with audio discription as per October 02, 2023 published by the US Department of Transport. Applicable on flights to and from the USA.
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14 CFR 382.45(d) requires covered carriers to provide the following information on their websites: Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means: For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY), By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY), By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov)
